Return and Refund Policy

At Auvira Beauty, we are committed to providing you with the highest quality beauty products. Your satisfaction is our priority. Please read our return and refund policy carefully to understand your rights and how we handle returns and exchanges.

Return Window

Customers may request a return within 30 days from the date of delivery. Returns received after 30 days will not be accepted.

Return Conditions

• Products must be returned in their original packaging and in an unused, resalable condition.
• Please ensure all seals and hygiene stickers are intact, except in cases where the product is faulty or damaged.
• Returned items must be accompanied by the original receipt or proof of purchase.

Seller-Fault Return Reasons

If your order arrives damaged, defective, or incorrect, please contact us immediately at auviraskincare@gmail.com with your order details and photos of the issue. We will provide instructions for return and offer you a replacement or refund.

Damages

If you receive a product that is damaged during shipping or faulty, please notify us within 7 days from receipt. We will arrange for a full refund or exchange at no additional cost.

Exceptions

• For hygiene and safety reasons, certain products such as opened skincare items cannot be returned unless they are faulty or damaged.
• Gift cards and promotional items are not eligible for return or refund.

Exchanges

If you would like to exchange a product, please contact us within the return window. Exchanges are subject to product availability. Please note that shipping costs for exchanges may apply unless the exchange is due to seller fault.

European Union 14-Day Cooling-Off Period

For customers within the European Union, you have the right to cancel your purchase within 14 days from the day you receive the goods without giving any reason. You must notify us in writing within this period and return the products in their original condition. Please note shipping costs for returns may apply unless the return is due to seller fault.

Return Address

Please send your returns to the following address:

2601 East 28th Street, STE 0116, Signal Hill, California 90755, United States

Refunds Timing

Once we receive and inspect the returned item, refunds will be processed within 10 business days. Refunds will be made to the original payment method used during purchase. Please allow additional time for your bank or card issuer to reflect the refund in your account.

If you have any questions or require assistance with returns and refunds, please feel free to contact us at auviraskincare@gmail.com. We are here to help!